Make sure it works with any WordPress theme, and any other plugins you have running on your site.Įase-of-Use: A wiki plugin should be easy to use for your visitors from the front end, as well as for you and your staff from the backend. Your wiki plugin should enhance your website’s ability to handle customer queries quickly and efficiently.Ĭompatibility: When considering a WordPress wiki plugin, theme compatibility is important. Speed: As your business grows, so will your customer base and their informational needs. Keeping that in mind, here are the factors that you should consider when evaluating a WordPress wiki plugin: You must do all you can to provide the best experience to your visitors and customers. Running a wiki on your site is about more than just creating and organizing content. In this post, we’ll take a look at the things you should consider when evaluating the different WordPress wiki plugins in the market, and the best plugins available for customer support. It will force you to make major alterations to your website that may not fit your brand. In fact, using a wiki theme in such a scenario could be a disaster. If your wiki is going to be an extension of your business website, using a wiki plugin is the way to go. But this is really only suitable if you’re building a dedicated wiki website. It allows you to create a beautiful wiki without fiddling with code.Īnother option is a wiki theme or template. The best way to create a wiki on your WordPress site is to use a wiki plugin.
Improve conversion rates by addressing objections or concerns right away.Reduce reliance, and save money, on support staff.Empower customers to find answers to their questions on their own.It is searchable and organized hierarchically in order to make it easy for users to quickly find the right articles.
If you’re planning to scale an online business with a WordPress website, you should consider creating a wiki as your first line of support.Ī wiki allows you to create a knowledge base around your product or service, or to share a wide range of information for a certain subject.
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